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Welcome to Hamlet Homes Customer Service
Hamlet Homes thanks you for choosing our home for you and your family. Our construction team will strive to present you with a defect free home at the time of closing that you will enjoy for many years to come. However, we realize that with new home construction there will be items that naturally occur and require minor adjustments and corrections. In the event that you should experience these occurrences, Hamlet Homes would like you to know how to get them resolved quickly and efficiently. We have provided you with a 2-10 year warranty program from Quality Builders Warranty. This warranty consists of a one-year limited warranty on all components of your home, a two-year limited warranty on the Plumbing and Electrical systems of your home, and a ten-year warranty covering the structural components in your home. Also, specific products used in your home have manufacturers warranties. This information will be given to you at the time of pre-settlement.
In addition to this warranty package, we have provided you with the Hamlet Homes Warranty Manual. This manual contains information on specific components of your home, the occurrences that Hamlet Homes will warrant, and supplemental details on maintenance and homeowner responsibility. This manual is a supplement to the Quality Builders Warranty.
Please carefully read through this manual prior to your Pre-Settlement Orientation so that you may prepare any questions you may have regarding the warranty coverage and the responsibility of both the homeowner and Hamlet Homes. This will be time well spent to avoid any future misunderstandings.
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